The Horseshoe is infested with cockroaches! Yyyyuck!! As well as seeing some in the hallway near vending machines, 5 roaches were discovered in a matter of minutes upon entering our room.

Went there on an invitation from Caesar's Windsor. This place needs new management and a plethora of new employees. Wife complained that our food would be cold by the time we ate our apps, absolutely no response from server. Finally, 1 hr and 20 minutes later, they brought the appetizer along with our meal. This whole time we had been watching the cooks leisurely walking to and from the kitchen, not a care in the world. Not sure why we needed plates with a to go order? This happened twice. One of the servers came bringing us someone else's order to go, along with plates. When she came back bringing our drinks, we placed a food order and appetizers. I ordered sweet tea with no lemon, had to tell her 3 more times no lemon, and she brought me tea with lemon anyway. We waited for seemingly 20 minutes to place our drink order just to find that the waitress who had been chit chatting at another table was ours as well. First, upon arrival we were seated, but things went south after that. Went to eat around 8pm on a Saturday night, what a mistake that was. Hotel overall smelled of marijuana.This is one of the worst places to eat in ANY of the casinos. Carpets throughout the hotel were dirty and bleached out in several places. There was about an inch of dust on the headboards. Pool was closed and I was told it’s been closed for years, but was told differently when I booked this location.

Went back downstairs to inquire again about adjoining rooms and was told that none were available (after I requested this and was told that is what we we booked). Went up to the rooms to find that they were next to each other but not adjoining. I requested adjoining rooms and was told at check in that we had adjoining rooms. We only stayed one night and had to get a total of six new key cards because they wouldn’t work after the first time. I went down to get a new key card and she again acted as though I was inconveniencing her. Then sent me upstairs with a room key that didn’t work. When she finally helped me, she was rude and told me ‘you shouldn’t have brought kids to a casino, we don’t really like kids at this location’. Waiting over 30 minutes to check in while Madelyn at the front desk had a personal conversation about her upcoming weekend plans.

Horseshoe casino and hotel tunica